Terms & Conditions

  1. All bookings require a 40% non-refundable deposit of the total cost of your pets stay.  This secures your booking.  If this hasn't been received within 7 days, we will presume that you no longer require that booking and your chosen accommodation will be made available for other clients.

  2. The outstanding balance of your booking is due when you drop your pet off. 

  3. Once a deposit is paid, your booking is secured in our diary.

  4. Should you need to cancel your booking, we would appreciate as much notice as possible.  We accept cancellations via phone but would require confirmation in writing or by email.  Your deposit is non-refundable.

  5. Should you require extra days, please don't presume that they will be available, especially during busy months.  Please check we have availability first.

  6. If you are delayed, please contact us as soon as possible and we will do everything we can to accommodate your pet.  Extra days will be charged at the normal daily rate

  7. If you choose to collect your pet early, we do not offer refunds for these days.

  8. Pets must be in good health when boarding with us.  Any pets showing any signs of illness will not be allowed in our lodges.

  9. Should your pet become ill whilst boarding with us, we will take them to visit our local vet unless your vet is local to us.  Any costs incurred will be payable by you on your return.  A charge of £10 will be made for any vet visits.

  10. Should you fail to collect your pet within 7 days of the agreed collection date and have not been in touch with us to explain why, TLC Pet Retreat reserve the right to give your pet up to a rehoming service.

  11. Rabbit and ferret boarders need to provide proof of vaccinations.

  12. You must agree to our Terms and Conditions before we will allow your pet to board with us.

  13. Pet owners must accept that accident, injury, death, theft and all other insurances for their animal or themselves whilst on TLC Pet Retreat premises are their responsibility and that TLC Pet Retreat are released of any such liabilities.

          IMPORTANT
Rabbits need to be vaccinated against Myxomatosis/VHD and against RHD2
Rabbits that are being vaccinated for the first time or who are overdue must be immunised at least 21 days before boarding with us.
Ferrets must be vaccinated against distemper.

 

 ADDRESS

'Fairview'

52 Cumberworth Lane

Upper Cumberworth

Huddersfield

HD8 8PD

TEL:  07790 717125

Email:  tlcpetretreat@gmail.com 

 

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